Your legal obligations, what a coordinated multi-unit treatment covers, and the documentation that protects you before an inspector, the rental board or a buyer.
C5 business permit no. 402574504 · CD5 certified applicators · Rental buildings, co-ownerships and property portfolios
Active infestation? Don't wait — a certified technician responds within 4 hours, 24/7.
The question that comes up in nearly every landlord call — and the one surrounded by the most misinformation.
Yes, as a general rule. Article 1854 of the Civil Code of Québec requires the landlord to deliver a dwelling in good habitable condition and maintain it as such throughout the lease (article 1910). An infestation impairs habitability: extermination costs fall to the landlord, even where the origin of the infestation cannot be established. A lease clause transferring that obligation to the tenant is without effect.
The tenant must report the infestation within a reasonable time, grant access for inspection and treatment, and prepare the unit according to the instructions provided. A tenant who refuses access or fails to prepare can be held responsible for the delay or failure of the treatment. This is why we systematically provide written, dated preparation notices: they are your evidence that the instruction was actually delivered.
The by-law concerning the sanitation, maintenance and safety of dwelling units (03-096) prohibits vermin in a dwelling and requires the landlord to engage an exterminator holding a valid permit. Municipal inspectors may issue statements of offence and demand an intervention report. Our C5 business permit no. 402574504 and our applicators' CD5 certificates appear on every report we issue.
It depends on the declaration of co-ownership, but the usual split is: private portions fall to the unit owner, common portions (hallways, laundry room, service shafts, parking) fall to the syndicate. Because pests move between units, an intervention limited to a single private portion almost always fails. Coordinating inspection of adjoining units is the syndicate's responsibility, and it is the syndicate that must trigger it.
Yes for co-ownerships. The mandatory maintenance logbook (article 1070.2 of the Civil Code) must record preventive and corrective maintenance work on the building, which includes pest management: date, area treated, products used, technician. A syndicate that conceals an infestation history during a sale exposes itself to recourse from the buyer. Our reports are formatted to be filed directly into the logbook.
General information current as of July 2026, provided by a pest control company and not a law firm. For an ongoing dispute, contact the Tribunal administratif du logement or a legal advisor.
Do not treat that unit alone. We inspect the adjoining units and the shared laundry room — that is where bed bugs move between units in laundry baskets. The laundry room is treated first and closed for 24 hours. We apply a biological barrier that stays active for several weeks: it also reaches the young that hatch after the visit. A follow-up inspection confirms activity is declining as expected.
That is the signature of an unsealed plumbing stack. Treating the two reported floors will not solve it: the colony occupies the vertical chase. We treat the full stack with gel bait and seal the pipe penetrations between units — the sealing is what prevents recurrence.
You need a documented intervention, not merely an intervention. We produce a signed report stating the business permit, the applicator's certificate, the approved products used and the units treated — the format municipal inspectors expect.
Document everything in writing: dated notice, 24-to-48-hour advance notice, access attempts. A building treatment fails if a single unit stays untreated, and a tenant who blocked access can be held responsible. Our preparation notices are dated and issued in duplicate precisely to build that evidence.
We treat block by block rather than unit by unit. In a shared-wall building, treating only the complaining unit relocates the population next door and makes you pay twice. We inspect adjoining units — beside, above, below — and set a per-unit access schedule.
The main cause of failure in a building is not technical: it is one or two units left unprepared on the day. We provide notices in French and English, and in the building's majority language on request, with the 24-to-48-hour access notice required.
A signed report per intervention: units treated, Health Canada approved products with registration numbers, numbered station map, before/after photos, permit and certificate numbers. This document is what protects you before a municipal inspector, the rental board or a buyer.
For owners of several buildings, a periodic visit with monitoring stations costs considerably less than a declared infestation across three units. We set the schedule according to the portfolio, the season and the building's history.
No markings on our vehicles. In a rental building or condo, discretion protects the value of your asset and prevents rumours among occupants — it is regularly managers' first request.
Laundry room, garbage chute, waste room, service shafts, underground parking, rear alley. These are the transfer points most programmes overlook — and the reason a "solved" infestation returns three months later.
Treatment comparison and detail on landlord/tenant responsibility.
Restaurants, buildings and co-ownerships, with MAPAQ traceability.
The instructions to pass on to your occupants before the intervention.
Building stock, access constraints and calendar specific to each sector.
Free inspection and quote, firm price before the work, documented report after.
(514) 835-210830 seconds to fill out. We call you back within the hour.
