514 Extermination respects your privacy and is committed to protecting your personal information in accordance with Quebec's Law 25 and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information that you voluntarily provide (quote form, phone call, email): name, address, postal code, phone number, email, infestation type, submitted photos. We automatically collect certain technical data (IP address, browser type, pages visited) via Google Analytics.

2. Purposes of Collection

Prepare and send a quote
Schedule and confirm an intervention
Bill for services rendered
Honour the written guarantee
Answer your questions and requests
Improve site content and our services

3. Sharing with Third Parties

We do not sell, rent, or trade your personal information. It may be shared only with our technical subcontractors (host, email follow-up tool) bound by confidentiality contract, and with authorities when required by law.

4. Retention

Your information is retained for the duration necessary to perform the service and apply the guarantee, then securely archived for up to 5 years after the last intervention to meet our accounting and tax obligations.

5. Security

Our site uses HTTPS. Information is stored on secure North American servers. Access is limited to employees who need it to perform their duties.

6. Cookies and Tracking

We use cookies for session management, language preference, and anonymous statistical analysis (Google Analytics). You can disable cookies in your browser.

7. Your Rights

Right to access your information
Right to rectification
Right to erasure ("right to be forgotten")
Right to withdraw consent at any time
Right to file a complaint with the Quebec Access to Information Commission (CAI)

8. Privacy Officer

As required by Law 25, an officer is appointed to oversee compliance with this policy. For any request, contact:

514 Extermination
Privacy Officer
Email: 514extermination.info@gmail.com
Phone: (514) 835-2108

9. Changes

This policy may be updated. Any changes will be published on this page with a new last-updated date.

See also: Terms of Use · Legal Notice · Warranty Policy

Privacy Policy